Shipping policy

SHIPPING

We ship to the United States (excluding PR & VI) and Canada. Once an order is placed, it cannot be modified or canceled. Please double-check the ship-to address before finalizing your order.

For orders to the United States:

  • Orders over $150 USD qualify for FREE STANDARD SHIPPING via FedEx.
  • Orders below $150 USD incur a $10 shipping and handling fee.

For orders to Canada:

  • Orders over $150 USD qualify for FREE STANDARD SHIPPING via FedEx.
  • Orders below $150 USD incur a $15 shipping and handling fee to Canada.

All Canadian orders subject to applicable duties and taxes.

For both U.S. and Canadian orders, some items may be subject to delivery restrictions based on type, weight, and size.

*Please note that we cannot deliver to a PO Box.

Standard shipping to the United States typically takes 7-10 business days after receiving your order confirmation, with potential delays during high seasons or sales campaigns. Standard shipping to Canada takes 7-10 business days, with possible delays during high seasons or sales campaigns.

We deliver from Monday to Friday, excluding holidays, for both U.S. and Canadian orders.

Any applicable sales tax will be calculated at checkout for both U.S. and Canadian orders.

When your order leaves our warehouse, you will receive a shipping confirmation email with a FedEx tracking number. Please note that tracking information may take some time to be uploaded.

RETURNS

NVLT will gladly refund items within 30 days of purchase. Any return requests received after that deadline will be refused.

Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. The return form enclosed in your package must be completed and included with the item(s) you are returning.

If you request a refund, the purchase price (excluding delivery charges if applicable) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions above.

You are responsible for any costs associated with returning the item(s) to us.

Please note it may take up to 7-10 business days to process refunds once the items are received.


RETURN PROCEDURE

To return an item, please fill up the return form included in your order. If you did not receive a return form, please contact us here.

  1. Step 1:
    1. Tell us which items you are returning.
    2. Tell us why you are returning your item(s): did not fit, did not like, incorrect item sent, Item damaged, Other, too small, too big, not what I expected.
    3. Enter your order number
  2. Step 2:
    1. Mail your item back to NVLT within 30 days of the ship date to:


 

United States

Adorable Inc. co NLS Solutions, 100 Walnut Drive, Suite 1, Champlain, NY, US, 12919.


Once we receive your package your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place. Please note that your bank may require additional processing time before crediting your account.


EXCHANGES

If you wish to exchange the size and/or the color of your purchase, please send us a request at info@nvltco.com with the following information and we will be happy to process it for you*:

  • Order number
  • Item you wish to exchange**
  • Change needed (i.e. different size or color)

*As we don’t store credit card information on our system for your protection, you will need to place an online order for the new item.

**Please note that inventory is not guaranteed and our team will do their best to find you a suitable alternative.

 

FINAL SALE PURCHASES

NOTE - SALE & DISCOUNTED ITEMS ARE FINAL SALE.

Please note that NVLT does not issue any price adjustments during sale periods.


SALE ADJUSTMENT

If we permanently reduce the price of an item you purchased, we will happily adjust the sale price at your request within 7 days of your shipment date. The item must be the same color and size and must be in stock. This excludes promotional events and sale periods.

Please note that we can only make one sale adjustment per item. Sale adjustments do not apply to items included in special and/or limited-time collections. Additional categories or product exclusions may apply.